Your privacy is important to us. This Privacy Policy outlines how Pension Surely collects, uses, stores, and protects your personal information when you use our website and services. We are committed to maintaining your trust by handling your data with the utmost care and in full compliance with applicable laws, including the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect personal data when you interact with our website or services. This includes:
-
Name, address, and contact details
-
Date of birth and identification information
-
Payment and billing data
-
Medical history and insurance-related details
-
Browsing behavior and IP address
-
Feedback or inquiries submitted through our contact forms
We collect this data directly from you, from publicly available sources, or from third-party partners involved in the processing of insurance services.
2. How We Use Your Information
Your information is used for the following purposes:
-
To evaluate and process insurance applications
-
To provide customer support and respond to inquiries
-
To process payments and send billing information
-
To manage insurance claims and policy updates
-
To personalize your experience on our website
-
To improve our products and services based on usage analytics
-
To comply with legal and regulatory obligations
We will never sell or rent your personal data to third parties for marketing purposes.
3. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Upon termination of your services or by written request, we will securely erase or anonymize your data.
4. Data Security
We use industry-standard encryption and secure servers to protect your data. Access to your personal information is restricted to authorized personnel only. While we take every reasonable step to safeguard your data, no transmission over the internet is 100% secure.
5. Cookie Policy
Our website uses cookies to enhance your experience. Cookies are small text files stored on your browser that help us remember your preferences and understand how visitors use our site.
We use the following types of cookies:
-
Essential cookies: Required for basic functionality and security
-
Analytical cookies: Help us track website performance and improve user experience
-
Functional cookies: Remember your preferences and settings
You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function properly without cookies.
6. Confidentiality Policy
All personal and sensitive information provided to Pension Surely is treated with strict confidentiality. Employees and service providers are bound by non-disclosure agreements and are trained in privacy compliance.
Your data will only be shared with trusted third parties, such as healthcare institutions and payment processors, when necessary to provide our services. Each third party is contractually obligated to uphold data protection standards equivalent to our own.
7. GDPR Compliance
If you are a resident of the European Union or the European Economic Area, the following GDPR rights apply:
-
Right to Access: You can request a copy of your personal data held by us.
-
Right to Rectification: You can request corrections to inaccurate or incomplete data.
-
Right to Erasure: You may request the deletion of your data under certain conditions.
-
Right to Restrict Processing: You can limit how your data is processed.
-
Right to Data Portability: You can request a digital copy of your data in a commonly used format.
-
Right to Object: You may object to the processing of your data for specific reasons.
To exercise any of these rights, please contact us at support@pensionsurely.com. We will respond within 30 days.
8. Third-Party Links
Our website may contain links to external websites. Pension Surely is not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service enhancements. We recommend reviewing this page periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions, concerns, or requests related to your personal data or this privacy policy, please reach out to us:
📧 support@pensionsurely.com